Return & Exchange Policy

At Cali Reserved your satisfaction is our priority. If your portable hookah arrives damaged or defective, you can take advantage of our 14-day return policy, starting from the delivery date.

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Return Terms

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• Return Period: You have 14 days from the delivery date to return your item.

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• Condition: The product must be returned in its original packaging, unused, and in the same condition as when it was received, except if it is being returned due to damage or defects.

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• Reason for Return: Returns are accepted for products that are damaged, defective, or incorrect upon delivery.

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Return Process

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• To start a return, contact our customer service at info@Calireserved.com within the 14-day period.

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• After approval of your return request, you’ll receive instructions for sending the product back.

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Refund Process

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• Once we receive and inspect the returned item, we will inform you about the approval or rejection of your refund.

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• Approved refunds will be processed within 7-10 business days, with the credit automatically applied to your original payment method.

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Contact Information

For any questions about returns or refunds, please reach out to us at 844-EHO-OKH

We are here to assist you!