Store Policy
Terms and Conditions
Welcome to Cali Reserved. By accessing our store and purchasing products, you agree to adhere to the following terms and conditions, which are intended to protect both you and our business. Please read them thoroughly.
Eligibility
To purchase Ploox Portable Plug and Play Hookahs and Vapes from Cali Reserved, you must be of legal smoking age (18 or 21+, depending on your location). By placing an order, you confirm that you meet the age requirements. We may request age verification at any time.
Products and Services
Cali Reserved provides Ploox Portable Plug and Play Hookahs and Vapes for personal, recreational use. Products must be used as instructed by the manufacturer. We are not responsible for any misuse, unauthorized changes, or improper handling of our products.
Pricing and Payment
Prices are in US Dollars and may change without notice. Full payment is due upon purchase. We accept major credit cards and other approved payment methods. Sophisticated Smoke, LLC is not liable for pricing errors or typographical mistakes.
Shipping and Delivery
We strive to process orders within 3-5 business days, though shipping times may vary depending on your chosen delivery method. We are not responsible for delays caused by carriers or customs issues. Shipping fees and taxes are non-refundable.
Return and Refund Policy
We accept returns for damaged or defective products within 14 days. For details on returns and the refund process, refer to our [Return and Refund Policy]. Refunds are processed for approved returns within 7-10 business days after receiving the returned item.
Cancellations and Service Withdrawal
We reserve the right to cancel orders at our discretion, including for pricing errors, suspected fraud, or violations of these Terms and Conditions. We may also remove products or services from our store without prior notice.
Liability
Cali Reserved aims to provide accurate product information, pricing, and availability. However, we cannot guarantee that our website and its content are free from errors. We are not responsible for inaccuracies or omissions in product details, pricing, or availability. Our liability is limited to the cost of the purchased product.
Intellectual Property
All content on the Cali Reserved website, including text, images, logos, and graphics, is owned by Cali Reserved and protected by copyright laws. You may not use, copy, distribute, or alter any website content without our written consent.
Changes to Terms and Conditions
Cali Reserved reserves the right to change these terms and conditions at any time. Changes will take effect upon posting on our website. Continued use of our services after changes indicates your acceptance of the revised terms.
Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at 844-EHO-OKH. By purchasing from Cali Reserved you agree to these Terms and Conditions.
Privacy & Safety
At Cali Reserved, we prioritize your privacy and are dedicated to safeguarding your personal information. This Privacy Policy explains how we gather, use, and protect your data when you purchase portable hookahs from us.
Information Collection
We collect details such as your name, address, phone number, and payment information during purchases. This data is used exclusively for processing orders, shipping, and customer support.
Data Protection
Your information is securely stored and accessible only to authorized staff. We use encryption and other security measures to prevent unauthorized access to your data.
Third-Party Sharing
We do not share or sell your personal information to third parties, except when required by law or for transaction purposes (e.g., with shipping providers).
Cookies
Our website may use cookies to improve your browsing experience. You can adjust cookie settings through your browser.
Your Rights
You have the right to access, correct, or request deletion of your personal data. For any questions, reach out to us at info@calireserved.com.
By making a purchase, you agree to the terms outlined in this Privacy Policy.
Payment Method
- Credit / Debit Cards